1. Quotes and scope
Prices shown on the site are guide prices unless confirmed in writing. Final price can depend on access, condition, urgency, parking, congestion charges, parts, materials, disposal and changes discovered on site.
2. Approval before extra work
If the scope changes, the client should be told before extra work is carried out where practical. Emergency situations may require immediate action to reduce damage or risk.
3. Access and attendance
The client is responsible for providing safe access, accurate address details, parking information where known and permission from landlords, tenants, building managers or concierge where required.
4. Cancellations
Late cancellations, missed access or incorrect details may lead to a cancellation or attendance charge. Specific terms may vary by service type and contractor availability.
5. Materials and parts
Parts, paint, tiles, fittings, waste disposal and specialist materials are not automatically included unless confirmed. Matching existing materials cannot be guaranteed without suitable product information.
6. Membership
Membership benefits apply only to eligible services and do not guarantee availability at all times. Discounts do not normally apply to third-party costs, materials, parking, congestion charges, disposal fees or emergency surcharges unless confirmed.
7. Contractors
Perfect Living may route jobs to suitable contractors or teams. Contractors are expected to follow professional standards, but the exact method and timing can depend on site conditions and access.
8. Liability
Clients should report issues promptly with photos or video where possible. Perfect Living aims to resolve concerns fairly, but liability depends on evidence, scope, causation and the work actually completed.
