Commercial
Commercial Terms
These terms apply where Perfect Living provides or arranges services for businesses, offices, hotels, serviced accommodation, facilities managers and commercial property clients.
These terms apply where Perfect Living provides or arranges services for businesses, offices, hotels, serviced accommodation, facilities managers and commercial property clients.
Read this page together with the booking confirmation, agreed scope, quote, invoice and any written service notes issued by Perfect Living Services.
1. Commercial client framework
Commercial work requires a clearer operating structure than a one-off domestic booking. The client must identify the legal customer, billing entity, authorised contacts, site address, access route, purchase order process, working hours, insurance or induction requirements, service scope, reporting expectations and approval limits. Perfect Living may support offices, hotels, serviced apartments, shops, commercial landlords, managing agents, facilities managers and property portfolios. We may agree one-off jobs, recurring services, priority response, maintenance support, cleaning, repairs, waste, decorating, plumbing, electrical routing or property readiness work. Unless a separate written agreement says otherwise, these Commercial Terms apply alongside the Terms & Conditions, Cancellation Policy, Refund Policy and Service Guarantee.
3. Site rules and operational disruption
The client must provide site rules, induction requirements, parking instructions, loading information, access hours, security rules, lift restrictions, permit requirements, quiet hours, guest areas, staff contacts and safety information. Perfect Living will use reasonable care, but we are not responsible for disruption caused by inaccurate information, building refusal, lack of permits, unavailable escorts, closed loading bays, staff not expecting us, hidden defects or third-party contractors. Unless expressly agreed in writing, we exclude liability for loss of trading, business interruption, loss of profit, loss of rent, guest compensation, cancelled bookings, management time, reputational harm or consequential losses.
4. Scope, variations and reporting
Commercial work must be scoped clearly. Cleaning specifications, maintenance tasks, repair lists, snagging items, hotel room standards, office areas, recurring schedules and reporting expectations should be agreed in writing. Additional work, out-of-hours work, urgent attendance, extra rooms, more waste, heavier condition, specialist materials, access delays or compliance requirements may require a variation. We may provide photos, completion notes, issue reports, recommendations and follow-up records where agreed. Operational reporting is not a formal survey, compliance certificate, structural report, gas safety certificate or electrical installation certificate unless provided by the relevant qualified professional under a separate scope.
5. Contractors, compliance and safety
Perfect Living may use employees, contractors, subcontractors or specialist partners to complete commercial work. The client must disclose safety risks, asbestos registers where relevant, permits, vulnerable users, occupancy risks, hazardous substances, electrical isolation requirements, gas restrictions and access concerns. We may refuse or stop work that is unsafe, unlawful or outside competence. The client is responsible for ensuring that the requested work is permitted by leases, licences, landlord rules, building management rules, hotel policy, tenant agreements and insurance requirements. Where regulated work is required, an appropriately qualified specialist may be needed and pricing may change.
6. Termination and relationship limits
Commercial arrangements may be ended by either party according to the agreed terms or, if none are agreed, on reasonable notice. We may terminate or suspend service immediately for non-payment, unsafe conduct, abusive behaviour, repeated access failure, unrealistic demands, reputational risk or material breach. Perfect Living does not become the client's facilities manager, managing agent, employer, principal contractor, designer, surveyor or compliance officer unless expressly agreed in a separate written contract. These Commercial Terms support a practical service relationship and are designed to protect both operational reliability and payment certainty.
Send the booking reference, property address and the issue in writing.
Written communication gives both sides a clear record of the request, the agreed scope and any evidence needed for review.
