Privacy
Privacy Policy
This Privacy Policy explains how Perfect Living Services handles personal data for enquiries, bookings, quotes, services, quality control, customer support, commercial accounts, contractor allocation and website operation.
This Privacy Policy explains how Perfect Living Services handles personal data for enquiries, bookings, quotes, services, quality control, customer support, commercial accounts, contractor allocation and website operation.
Read this page together with the booking confirmation, agreed scope, quote, invoice and any written service notes issued by Perfect Living Services.
1. Who we are and what this policy covers
Perfect Living Services Limited is Registered in England & Wales and operates through an international group structure designed to support technology, operational excellence and international expansion. Individual operating companies are responsible for service delivery in their respective jurisdictions. International operations are supported by Perfect Living Services FZE LLC, Ajman NuVentures Centre Free Zone, United Arab Emirates. This policy applies to website visitors, customers, tenants, landlords, Airbnb hosts, hotel contacts, commercial clients, property managers, suppliers, contractors, applicants and anyone who communicates with Perfect Living. Because our business operates through a service desk, online enquiries, WhatsApp, calls, booking systems, third-party platforms and operational partners, we may process information across several systems to deliver services and keep proper records. This policy covers personal data collected through our website, forms, telephone, WhatsApp, email, Jobber/client hub, advertising channels, directory listings, social media, review platforms, payment systems, accounting systems, contractor communications and in-person attendance records.
2. Information we collect
We may collect names, phone numbers, email addresses, service addresses, postcodes, billing details, company names, job titles, property type, access notes, key safe codes, concierge instructions, parking details, service requirements, photos, videos, property condition notes, tenant or guest availability, preferred dates, payment status, invoices, messages, call notes, complaint records, review content, platform identifiers, IP address, browser information, cookie data and marketing preferences. For commercial, hotel and property management clients we may also collect purchase order details, authorised contacts, site rules, portfolio addresses, operating hours, guest-impact notes, contractor induction requirements and invoice contacts. We ask customers not to send unnecessary sensitive information unless it is relevant to safety, access or legal permission.
3. How we use information
We use personal data to respond to enquiries, prepare estimates, confirm bookings, allocate suitable workers, plan routes, purchase materials, request photos, manage access, issue invoices, process payments, handle cancellations, review complaints, provide quality control, maintain customer history, prevent fraud, defend legal claims, improve services, train staff, analyse demand and operate the website. Operational systems, including AI-assisted tools, may help organise information, suggest next steps, prepare draft responses, schedule work, identify missing details, support quote preparation and structure knowledge. These tools assist people; they do not replace human responsibility for regulated, safety-critical or commercial decisions. We may also use data to send service reminders, follow-up messages, review requests and relevant offers where lawful.
4. Sharing information
We may share relevant information with employees, contractors, specialist trades, cleaning teams, customer support staff, operations managers, payment providers, booking platforms, insurers, accountants, legal advisers, IT providers, website hosts, analytics providers, marketing providers, debt recovery providers and authorities where required by law. We share only what is reasonably needed for the purpose. For example, a plumber may receive the address, photos and access notes; an accountant may receive invoice information; a payment provider may process card details; an insurer may receive evidence for a claim. Where third-party lead, booking or review platforms are involved, their own privacy policies may also apply. International operations may support administration or strategic activity, but customer service data should still be handled with appropriate safeguards.
5. Photos, videos and property records
Photos and videos are important in property services because they help confirm condition, identify parts, estimate scope, document before and after states, evidence access issues, support quality review, train teams and resolve disputes. We may request photos before booking and may take photos during attendance where lawful and appropriate. Customers should avoid including private documents, children, unrelated people, valuables or sensitive personal information in images unless necessary. We may use anonymised or approved project images for marketing, case studies or training. We do not sell customer property images. If a customer objects to reasonable operational photography, we may be unable to provide certain services, guarantees, dispute reviews or commercial reporting.
6. Lawful basis, retention and rights
We process data where necessary to perform a contract, take steps before a contract, comply with legal obligations, pursue legitimate business interests, protect rights, manage safety, handle accounting records or use consent where required. Booking, invoice, tax, complaint, insurance and dispute records may be retained for several years because property services can lead to later questions about scope, payment, damage, materials or attendance. Marketing preferences can be changed through the available contact routes. Individuals may request access, correction, deletion, restriction or objection where applicable, but some data may need to be retained for legal, accounting, safety, insurance or dispute reasons. We will respond to valid requests in line with applicable UK data protection law.
7. Security and contact
We use practical administrative, technical and operational measures to protect data, including controlled system access, appropriate platform selection, staff guidance, record keeping and limiting data to the purpose required. No website, messaging system or cloud platform can be guaranteed completely secure. Customers should avoid sending card details, passports, alarm codes or other sensitive information through insecure messages unless specifically requested through an appropriate route. Privacy questions, data requests or concerns should be sent through the published Perfect Living contact routes with enough information to identify the booking or account. This policy may be updated as the business expands across the UK and develops international operational support.
Send the booking reference, property address and the issue in writing.
Written communication gives both sides a clear record of the request, the agreed scope and any evidence needed for review.
