Data protection
GDPR & Data Protection
This page explains the data protection principles behind Perfect Living's operational use of customer, website, booking and contractor information.
This page explains the data protection principles behind Perfect Living's operational use of customer, website, booking and contractor information.
Read this page together with the booking confirmation, agreed scope, quote, invoice and any written service notes issued by Perfect Living Services.
1. Data protection role
Perfect Living may act as a controller for customer enquiries, bookings, website data, marketing, invoices, complaints, quality control and operational records. In some commercial or property management arrangements, data roles may depend on the contract and the instructions given by the client. The company may use processors such as booking systems, hosting providers, analytics tools, payment providers, email services, messaging tools, accounting software and operational systems. Customers should read the Privacy Policy for the main public explanation of how personal data is used.
2. Lawful bases
We may process personal data because it is necessary to take steps before a contract, perform a contract, comply with legal duties, pursue legitimate interests, protect rights, manage safety, recover debts, handle insurance matters or use consent where required. Legitimate interests include responding to enquiries, documenting property condition, preventing disputes, improving operations, routing contractors, maintaining service history, requesting reviews and understanding website performance. Where consent is required for certain marketing or optional cookies, consent may be requested separately.
3. Data minimisation and accuracy
Perfect Living aims to collect enough information to deliver services properly without asking for unnecessary private details. Customers should provide accurate information and update us if access, contact details, property condition, tenant status or service requirements change. Inaccurate data can cause wasted attendance, wrong pricing, safety risk and disputes. We may ask for photos or videos where they reduce uncertainty, but customers should avoid including unrelated people, private documents, bank cards, passports or sensitive information in images.
4. Retention and security
Records may be retained for operational, tax, accounting, insurance, legal, complaint, quality control and training reasons. Different records may be kept for different periods depending on risk and legal need. We use practical controls such as platform access restrictions, operational policies and appropriate providers. No system is risk free. Where data is shared with contractors, it should be limited to what is needed to complete the task. Where international operational support is used, appropriate safeguards should be considered.
5. Individual rights
Individuals may have rights to access, correction, deletion, restriction, portability, objection and complaint to the Information Commissioner's Office, depending on the circumstances. These rights are not absolute. We may retain information where needed for contracts, legal claims, accounting, insurance, safety, fraud prevention or legitimate business records. Requests should be sent through the published contact routes with enough information to identify the person and the relevant booking, account or communication.
6. Contractors and applicants
Contractors, applicants and team members may provide identification, experience, trade skills, availability, payment details, insurance information, qualifications, portfolio evidence, location, communications and performance records. This information may be used for onboarding, job allocation, compliance checks, payment, quality control, training and dispute handling. Contractor information should be handled carefully because it affects both operational reliability and individual privacy.
Send the booking reference, property address and the issue in writing.
Written communication gives both sides a clear record of the request, the agreed scope and any evidence needed for review.
