Property managers
Property Manager Terms
These terms support repeat property work across multiple addresses with clear approvals, reporting and payment responsibility.
These terms support repeat property work across multiple addresses with clear approvals, reporting and payment responsibility.
Read this page together with the booking confirmation, agreed scope, quote, invoice and any written service notes issued by Perfect Living Services.
1. Role of the property manager
Property managers, estate agents, managing agents, serviced accommodation operators and portfolio managers may book Perfect Living for cleaning, repairs, waste, gardening, snagging, decorating, plumbing, electrical routing and property readiness. The property manager must confirm that they are authorised to request work, approve costs, grant access and receive reports. Perfect Living does not become the legal property manager or managing agent merely because it accepts work. We provide or arrange property services within the agreed scope; the client remains responsible for owner instructions, tenant notices, legal compliance, lease terms, service charge rules and portfolio decisions.
2. Portfolio instructions and approval levels
For portfolio work, the client should provide property addresses, contact persons, access arrangements, tenant or guest status, urgency, spending limits, purchase order rules, invoice entity, reporting requirements and escalation routes. If the client wants Perfect Living to approve minor works up to a certain amount, this must be agreed in writing. Otherwise, additional works require approval. We may decline broad instructions such as 'do whatever is needed' unless a clear budget, authority and risk framework exists. The more properties involved, the more important written scopes and consistent approval rules become.
3. Reporting, photos and documentation
Perfect Living may provide practical reports, completion photos, issue notes, recommendations, cost guidance, tenant access notes and readiness updates. These records are intended for operational decisions and client communication. They are not formal valuations, building surveys, compliance certificates, gas safety records, electrical installation condition reports or legal opinions unless specifically commissioned from a qualified professional. The client should review reports promptly and approve next steps. Where urgent risk is identified, we may recommend immediate protective action or specialist attendance.
4. Access, tenants and third parties
The property manager must coordinate access with tenants, owners, concierge, building managers, cleaners, guests, contractors and estate agents. If another contractor is working at the same time, if the tenant refuses access, if keys are missing, if parking is impossible or if the property condition differs from the description, timing and cost may change. Perfect Living workers should not be placed in the middle of disputes between owner, tenant, agent, insurer, guest or previous contractor. If responsibility is disputed, we may require written instruction from the paying client before continuing.
5. Payment and account control
Property managers must confirm whether invoices go to the manager, landlord, owner, company, hotel operator, serviced accommodation business or another entity. Where account terms are agreed, invoices must be paid on time even if the property manager is waiting for funds from an owner. We may require deposits, retainers or prepayment for new accounts, urgent work, materials, waste, multiple properties or clients with payment history issues. Unpaid invoices may lead to suspended service across the portfolio. Disputes on one property do not justify withholding payment on unrelated completed work.
6. Limits and termination
Perfect Living helps property managers deliver faster, more organised property services, but we do not guarantee tenant satisfaction, owner approval, sale outcome, letting outcome, guest review, insurance result, deposit decision or statutory compliance. We may terminate or suspend portfolio support where instructions are unclear, payment is late, access repeatedly fails, the client misrepresents authority, staff are abused, or the relationship creates unreasonable risk. These terms are designed to keep portfolio work commercially clean, documented and scalable.
Send the booking reference, property address and the issue in writing.
Written communication gives both sides a clear record of the request, the agreed scope and any evidence needed for review.
