Landlords
Landlord Terms
These terms explain how Perfect Living supports landlords with rental property readiness, repairs, cleaning, waste, gardening, snagging and maintenance.
These terms explain how Perfect Living supports landlords with rental property readiness, repairs, cleaning, waste, gardening, snagging and maintenance.
Read this page together with the booking confirmation, agreed scope, quote, invoice and any written service notes issued by Perfect Living Services.
2. Tenant occupied properties
Tenant occupied work requires clear communication. The landlord or agent should provide the tenant's availability, access route, contact details where appropriate, permitted working times, pets, vulnerable occupants, parking, building rules and any known disputes. Perfect Living workers are not mediators in landlord-tenant disagreements and should not be asked to pressure tenants, inspect private belongings, make legal determinations or enter without proper permission. If the tenant changes the scope, requests extra work, refuses work, alleges damage or raises safety issues, we may pause and require written landlord or agent instructions.
3. Rent-ready and end-of-tenancy work
Perfect Living may support landlords with end-of-tenancy cleaning, deep cleaning, waste removal, small repairs, gardening, painting, silicone, snagging, handyman work, plumbing attendance and readiness photos. A rent-ready service is practical preparation, not a guarantee that a property will let, sell, pass an inventory, satisfy a deposit adjudicator or meet every letting compliance obligation. The landlord must separately manage gas safety, electrical safety, EPC, licensing, deposit rules, right-to-rent, fire safety, HMO rules and other legal obligations where applicable. We can help identify visible issues, but we do not replace a qualified compliance professional.
4. Inventory, deposit and damage disputes
Our photos, cleaning notes, repair notes and completion records may assist a landlord or agent, but they are not independent expert reports unless expressly commissioned as such. We do not decide deposit disputes, tenant liability or legal responsibility for damage. Where evidence is needed, landlords should arrange inventory reports, check-in/check-out reports and specialist assessments. If a landlord asks us to repair or clean after a tenancy, the condition should be documented before work starts. Once work is completed or other people enter, it may be harder to prove what was caused by the tenant, the landlord, a prior contractor or normal wear.
5. Payment, variations and access costs
Landlords may be asked for deposits or prepayment, especially for vacant properties, urgent works, materials, waste, gardening, end-of-tenancy cleaning or remote instruction. Additional work discovered during attendance, such as heavier dirt, more waste, mould, damaged silicone, blocked drains, faulty taps, rotten surfaces, broken fittings or missing parts, may require a variation quote. Parking, ULEZ, congestion charge, key collection, waiting time, no access and return visits may be charged. Where a landlord instructs work through an agent, the landlord and agent should agree who is responsible for payment before booking.
6. Limits of service
Perfect Living helps landlords operate properties more smoothly, but we do not become the landlord, letting agent, property manager, legal adviser, surveyor, insurer, compliance officer or emergency service. We are not responsible for rent loss, void periods, tenant complaints, deposit outcomes, council enforcement, licensing issues, legal disputes, insurance refusal or management failures unless caused directly by our breach and recoverable under law. Landlords should use written instructions, clear scopes and prompt approvals to keep work efficient and reduce disputes.
Send the booking reference, property address and the issue in writing.
Written communication gives both sides a clear record of the request, the agreed scope and any evidence needed for review.
