Health & safety
Health & Safety Policy
Perfect Living aims to route work safely, use suitable people for suitable tasks and refuse work that creates unreasonable risk.
Perfect Living aims to route work safely, use suitable people for suitable tasks and refuse work that creates unreasonable risk.
Read this page together with the booking confirmation, agreed scope, quote, invoice and any written service notes issued by Perfect Living Services.
1. Safety commitment
Property services involve real risk: water, electricity, gas, ladders, tools, chemicals, waste, sharp materials, damaged buildings, pets, tenants, guests, commercial sites and hidden defects. Perfect Living's policy is to prioritise safety over speed or convenience. We may refuse, pause or rescope work where conditions are unsafe, unclear, unlawful or outside competence. The company aims to use suitable workers, contractors or specialists for the task and to collect enough information before attendance to reduce avoidable risk. Customers should understand that a cheaper or faster option is not acceptable if it creates unsafe work.
2. Regulated and specialist work
Certain work requires qualified professionals or specialist assessment. Gas work, notifiable electrical work, structural alteration, asbestos, major roofing, hazardous waste, complex drainage, fire safety, high-level access and some commercial compliance work must not be treated as ordinary handyman work. Perfect Living may route regulated work to appropriate specialists or decline it. Customers must not pressure workers to complete unsafe or unlawful tasks. If a worker identifies a safety issue on site, the job may stop pending further review, revised quote, specialist attendance or customer instruction.
3. Customer safety responsibilities
Customers must disclose known hazards before attendance, including unsafe electrics, leaks, damp, mould, asbestos risk, aggressive pets, vulnerable occupants, building works, broken floors, restricted access, infestation, biohazards, needles, chemicals, gas smells, fire damage, flood damage, unstable furniture or previous unsafe work. Customers must provide safe access, working utilities where needed, adequate lighting, parking information and permission to work. In hotels, offices, Airbnb properties and managed buildings, the client must communicate site rules, emergency procedures, permits, security requirements and occupied areas.
4. Work environment and conduct
Perfect Living workers and contractors should not be subject to abuse, threats, harassment, unsafe pressure, discrimination or aggressive behaviour. We may leave site or cancel work where behaviour creates risk. Customers should keep children, pets, guests and unrelated people away from active work areas. Floors should be clear where possible, valuables moved, fragile items protected and access routes safe. Where work involves dust, chemicals, noise, water shut-off, power isolation or drying time, customers must follow instructions and avoid interfering with the work area.
5. Incidents, reporting and improvement
Incidents, near misses, property damage, injuries, safety concerns and significant hazards should be recorded and reviewed. Photos, notes and messages may be used for investigation, insurance and training. Perfect Living may update processes, service scopes, contractor guidance or customer instructions after safety issues. AI-assisted operational tools may help identify missing safety information, but they do not make safety-critical decisions. Human judgement and appropriate professional competence remain essential.
6. Limits of policy
This policy supports safer operations but does not make Perfect Living responsible for all site risks, pre-existing defects, customer omissions, landlord compliance, hotel safety management, tenant behaviour, third-party contractors or building owner duties. Customers and commercial clients remain responsible for their own legal duties, property compliance and truthful disclosure of risks. Where there is immediate danger, customers should contact emergency services or the relevant utility emergency provider rather than relying on a routine service booking.
Send the booking reference, property address and the issue in writing.
Written communication gives both sides a clear record of the request, the agreed scope and any evidence needed for review.
