Tell us early if plans change. Costs already committed to labor, travel or materials may still apply.
Cancel or reschedule
Contact Perfect Living Services as soon as your plans change. A request is not effective until it is received through the contact route stated in the booking confirmation. We will confirm whether the appointment can be moved and whether any committed cost applies.
Late cancellation and no access
A charge may apply when a provider has been reserved or dispatched, when access is unavailable, when the customer is absent without an agreed access plan, or when incorrect address or entry information prevents the visit. The applicable amount must be consistent with the booking terms and costs reasonably committed.
Materials and special orders
Customer-approved materials, custom products and non-returnable special orders are not automatically refundable. Any available supplier credit or return is considered after restocking, collection, delivery and other direct costs.
Completed or partially completed work
Completed work is not refundable merely because the customer changes their mind. For partially completed work, the review considers labor performed, materials used or committed, the agreed scope, why work stopped and any amount already paid.
Service concerns
Report a service concern promptly with the booking reference, clear description and photographs where relevant. Perfect Living Services may review records, inspect the work or request further evidence before deciding whether correction, credit or refund is appropriate.
How refunds are issued
An approved refund is normally returned to the original payment method. Bank and payment-processor timelines are outside Perfect Living Services's direct control. The confirmation will state the approved amount and processing date.